FREE SHIPPING ON ALL ORDERS TO LOWER 48 US STATES $89 OR MORE

Terms & Conditions

 

This document contains the Terms and Conditions between us, bigandtallworld.com which owns and operates ("bigandtallworld.com") located at 715 North 4th Street; Allentown, PA 18102 and you, the customer, regarding your purchase of items or services from big-tallstore.com. By placing an order with us you will be deemed to have read, understood, and agreed to these Terms and Conditions. If you are unhappy with any aspect of these Terms and Conditions, please contact us at service@big-tallstore.com before placing an order with us.
 
A Contract between the customer and bigandtallworld.com for the sale of our products will only exist once an order has been accepted and processed( at which point the buyer's credit/debit card will be charged for the value of the goods ordered).
 
Prices and availability of goods is subject to change without notice. This means that the items are charged upon order processing regardless of availability or ability to deliver on time. We will attempt to contact you when your purchase can not be delivered as ordered. Orders can be held by us, or "back ordered," until the product is available, or we will make a good faith effort to offer substitution products. We reserve the right to cancel your order or a part thereof if we are unable to provide the product or substitution. Upon cancellation, customers shall be refunded the full amount of an order within 30 days. Please refer to our returns policy, below.  
 
Your Right To Cancel 
You may normally cancel your order (once accepted by us) for any reason up to the point of shipping or drop shipping. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. 
 
Returns Policy 
If for any reason your are not satisfied with any of the items in your order, you may return it within 30 days from delivery. Garments that have been altered or worn may not be returned or exchanged. You are responsible for shipping charges back to us. If you are making an exchange due to our error, you will be reimbursed for your return shipping cost.
 

There will be a 25% restocking fee for garments returned for credit that are not exchanged. There will be a 50% restocking fee for all printed items returned, regardless of them being exchanged or not.


If your return was for an order that originally qualified for FREE Shipping, you will be charged the original shipping amount if the value of the kept items is less than the amount that qualified for free shipping.

 
Note: Please send the return/exchange via a traceable means such as UPS or FedEx ground so that we have a tracking record if for any reason issues arise. Please also have your shipment insured as we can not claim responsibility for lost packages. Please contact us before shipping as there are several return addresses depending on the product being returned. The most common return address is:
Big and Tall World - returns
2nd Floor
715 North 4th Street
Allentown, PA 18102
Please ensure your name, address, email or phone number, and requests are included.
 
Payment and Taxes 
We accept online payment in a secure environment by credit card, PayPal, or bigandtallworld.com Gift Certificates. All transactions are shown in U.S. Dollars. 
 
Our Guarantee To You 
We work hard to display on this website all items in our current inventory. It is our intent to provide all styles and sizes of all products. Whenever possible we offer speedy service and full delivery. But in those cases where inventory is low or delays are unavoidable, we promise to do our best to ship your order as soon as possible or contact you about alternatives. Nevertheless, any and all dates quoted for delivery, return, or other services are estimates and may be subject to change.